Skip to content
BiteCoachBiteCoach
Get the app

Refunds

Refund Policy

Effective 26 June 2026

BiteCoach is a monthly subscription. You can cancel at any time. This page explains what happens when you cancel and the limited circumstances in which we issue refunds.

1. Cancel anytime

You can cancel your subscription whenever you want, from your account settings inside the app or web dashboard, or through the customer portal link in any of our billing emails. Cancelling stops all future charges immediately.

After you cancel, your subscription stays active until the end of the billing period you have already paid for. When that period ends, your account automatically drops to the free plan. You will not be charged again.

2. Subscriptions are non-refundable

Monthly subscription fees are non-refundable, including partial refunds for unused time after you cancel. This is standard for subscription services like streaming, SaaS, and software apps.

We make exceptions for billing errors, which we always refund.

3. Billing errors we always refund

If any of these apply, contact us and we will issue a full refund:

  • You were charged twice for the same billing period
  • You were charged after cancelling, due to a technical issue on our side
  • The service was substantially unavailable for an extended period during your billing cycle
  • Any other clear billing mistake

4. How to request a refund or report a billing issue

Email support@bite-coach.com with:

  • The email address on your BiteCoach account
  • The approximate date of the charge
  • A brief description of the problem

We aim to respond within 2 business days. Approved refunds are processed by our payment provider and usually appear in your account within 5 to 10 business days, depending on your bank or card issuer.

5. Free trial

If your subscription includes a free trial, you will not be charged during the trial period. Cancel before the trial ends to avoid being charged for the first month. We do not refund the first paid month for users who forgot to cancel.

6. App store purchases

If you subscribed through the Apple App Store or Google Play Store, refunds are handled by those stores. We cannot refund those charges. Use reportaproblem.apple.com for iOS or Google Play refunds for Android.

7. Payments and refund processing

Subscriptions are processed by a third-party payment provider acting as Merchant of Record. When we approve a refund, the provider issues it to your original payment method. You may also receive billing emails directly from the provider with their own support links.

8. Contact

Questions about this policy? Reach us at support@bite-coach.com.